BUILDING GUEST EXPERIENCE

Awarded TripAdvisor's 2020 "Top 25 Hotels, United States"  - LYRIC at 70 Pine

Awarded USA Today's "10Best, Hotels and Resorts"  - LYRIC at 1213 Walnut

Awarded One Michelin Star - Soho House Austin

TripAdvisor Traveler Ranked #1 of 511 New York City hotels  - LYRIC at 70 Pine

TripAdvisor Traveler Ranked #2 of 63 Philadelphia Hotels  - LYRIC at 1213 Walnut

Achieved top 2% ranking on TripAdvisor among 442 New York City hotels, 2012  - The Bryant Park Hotel

Achieved top 3% ranking on TripAdvisor among 508 New York City hotels, 2019  - Q&A Hotel

Achieved top 5% ranking on TripAdvisor among 450 New York City hotels, 2014  - Residence Inn by Marriott NYC

Increased 'Overall Guest Satisfaction' NPS survey score by 19 points in 3 months  - Hyatt Place Midtown NYC

Increased 'Customer Service' NPS survey score by 16 points in 5 months  - Hyatt Place Midtown NYC

Increased 'Service and Experience' survey score by 30 points in 5 months  - Wyndham Midtown 45