GROWING PROACTIVE TEAMS

Increased associate opinion survey scores by 20 points, year-over-year  - Four Points Times Square

Increased 'Resort Staff Friendly' survey score by 34 points in 6 months  - Wyndham Midtown 45

Mentored 3 associates to secure significant career promotions  - Q&A Hotel

Mentored 4 associates to secure significant career promotions  - Real Hospitality

Established quarterly employee appreciation meetings to drive staff retention  - The Bryant Park Hotel

Established employee reward and incentive program to drive engagement  - The Sheraton Carlsbad Resort & Spa

Established employee reward and incentive program to drive engagement  - Residence Inn by Marriott NYC

Retrained All Property Staff to earn AAA's Four Diamond service designation  - LYRIC at 70 Pine

Retrained Housekeeping staff to earn AAA's 'Inspector's Best of Housekeeping' Award  - LYRIC at 70 Pine

Awarded the annual company cheeky 'Captain Calm' trophy  - Q&A Hotel